Privacy Policy kz8

1. Information We Collect

When you register a kz8 account or use our services, we collect the following categories of information directly from you or automatically through our systems:

• Personal Identification Information: Full name, date of birth, identification card number (MyKad), mobile phone number and email address.
• Financial Information: e-wallet account details (Touch 'n Go eWallet, ShopeePay), bank account details for FPX transactions, or crypto wallet addresses for USDT, BTC and ETH payments.
• Technical Information: IP address, browser type, operating system, access log data and session cookies.
• Activity Records: Betting history, deposit and withdrawal transaction records, and account activity logs.

2. Purpose of Data Collection and Processing

kz8 uses your personal data for legitimate and necessary purposes in the operation of our online casino platform, which include:

• Registering and verifying the identity of player accounts in accordance with the international licensing requirements we comply with.
• Processing deposit and withdrawal transactions securely and accurately.
• Providing 24/7 customer support in Bahasa Melayu and English via live chat and email.
• Sending notifications related to account activity, bonus offers and important policy updates.
• Detecting and preventing fraud, money laundering and activities that violate kz8's Terms and Conditions.
• Complying with legal obligations and regulatory requirements under the international licences we hold.
• Analysing usage patterns to improve the platform's features and overall experience.

All data processing is carried out on a valid legal basis — whether for fulfilment of a contract, a legal obligation, legitimate interests or your consent.

3. Data Retention Period

Your personal data is retained for as long as your kz8 account is active. After an account is officially closed, we retain certain records for the period required by our legal and licensing obligations, including:

• Financial transaction records: Retained for the period required for audit and tax compliance purposes.
• Account activity logs: Retained to enable investigation in the event of a dispute or formal complaint.
• Identity verification documents: Retained in accordance with the requirements of our international licensing authority.

Once the mandatory retention period has ended, all personal data that is no longer needed will be securely deleted or anonymised.

4. Information Sharing and Disclosure

kz8 does not disclose your personal data to outside parties except in the following limited and controlled circumstances:

• Payment Service Providers: e-wallet providers, FPX services and crypto platforms used to process your transactions. They are bound by strict confidentiality agreements.
• Regulatory Authorities: When required by law or by authorities related to licensing, we comply with official requests for information disclosure.
• Group Sharing: Within the context of our corporate group's operations, data shared is kept to a minimum and is subject to internal data protection agreements.
• Fraud Prevention: When there are strong grounds to suspect fraudulent or criminal activity, we may share relevant information with the relevant authorities.

5. Cookies and Tracking Technology

The kz8 website uses cookies and similar technologies to improve your browsing experience. There are several types of cookies we use:

• Session Cookies: Required to maintain your login status during an active session. These cookies are automatically deleted when you close your browser.
• Functional Cookies: Store your preferences such as language and display settings for convenience on future visits.
• Analytical Cookies: Collect aggregated and anonymous usage data to help us understand how players use our platform.
• Security Cookies: Detect suspicious access attempts and protect your account from unauthorised activity.

You can manage or disable cookies through your browser settings. However, disabling session cookies may affect your ability to log in to your kz8 account properly.

6. Your Personal Data Rights

As a kz8 player, you have the following rights regarding the personal data we hold:

How to Exercise Your Rights

To exercise any of the above rights, please contact the kz8 support team via 24/7 live chat or by email at [email protected]. Include your account information along with a clear written request. We will process your request within a reasonable period in accordance with data protection standards.

7. Account Security and Shared Responsibility

While kz8 implements strong technical and organisational measures to protect your data, account security also depends on your own actions:

• Use a strong and unique password for your kz8 account. Do not use the same password as other accounts.
• Do not share your username, password or verification codes with anyone — including individuals claiming to be from the kz8 team.
• Log out of your account each time you finish playing, especially when using a shared device or public WiFi network.
• Contact us immediately via live chat if you suspect your account has been accessed without authorisation.
• Ensure the email address and mobile phone number registered to your account are kept up to date to facilitate the two-factor verification process.

kz8 will not be held responsible for losses arising from you disclosing your login information to another party.

8. Contact Us About Privacy

If you have any questions, concerns or complaints regarding how we handle your personal data, please contact us:

• Live Chat: Available 24/7 directly through the kz8 website in Bahasa Melayu and English.
• Email: [email protected]

Data protection complaints will be handled as a priority and you will receive a response within a reasonable period. If you are not satisfied with our response, you have the right to lodge a complaint with the licensing authority that regulates kz8's operations.